Unwashed, unworn and unused items in their original condition may be returned upon presentation of the original invoice for refund, return or exchange.
Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).
For health reasons, there are no returns or exchanges on the purchase of hosiery, socks or swimwear unless exhibiting a genuine manufacturing fault.
Sale items are final unless exhibiting a genuine defect.
If you have requested a refund for your online order, we will notify you via email once your refund has been processed.
If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.
As Dobsons is not liable for the loss of an item being returned we recommend that you return it using registered mail.
If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.
Present your online invoice at any Dobsons retail store. Please use our Store Locator to find your closest store.
Please post your item along with the original invoice to:
29 Marconi Drive
Dandenong South, VIC 3175