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Order ID Order Date Order Price Delivery Total Price

Size Guide

Tops, Knitwear, Casual Jackets and Shirts
UK/European/USA Size Inches (Chest) CM (Chest)
XXS To Fit 32-34 81-86
XS To Fit 34-36 86-91
S To Fit 36-38 91-96
M To Fit 38-40 96-101
L To Fit 40-42 101-106
XL To Fit 42-44 106-111
XXL To Fit 44-46 111-116

Return Policy


Returns Policy
Our aim is total customer satisfaction. If you are not completely satisfied with your purchase, we will exchange or refund any current uniform. Please return it to us immediately. We will refund or exchange any current uniform item subject to its return unworn and in its original condition and packaging. Please remember to obtain proof of postage from your post office, since we cannot be held responsible for goods lost in transit. This does not affect your statutory rights as a consumer.

Non-faulty Stock
Here at Dobsons we take your satisfaction very seriously, that’s why we offer a return service for all our garments.

Should you change your mind we will happily exchange or refund providing the following conditions have been met: 

1. The items are returned is a current item of uniform and presented with the original receipt.
2. Items must be in original condition as purchased, with all labels/tickets attached and packaging intact.
3. Garments must not have been worn, washed or named.
4. Dobsons will not accept returns for any non-faulty items that have been worn or tags & packaging missing.
5. Goods that are being returned for Refund or Exchange are to be sent back registered post at the buyers cost to: Dobsons Pty Ltd. Returns Department - 29 Marconi Drive, Dandenong, Victoria.  3175

Faulty Stock

Your garment has been carefully crafted with advanced technical innovations and attention to detail.  We guarantee it. Should you find a fault with any aspect of material or workmanship please return it for assessment. The following steps must be taken.

1. The items returned with the original receipt or proof of purchase.
2. Items must be washed and returned to us in a sanitary condition.

Email sales@dobsons.com.au or phone +61 3 8788 7500 and they will instruct you on the return process. In the event that a garment is deemed faulty we will either repair or replace the item, excluding delivery costs (if required).  

REPAIRS OR REPLACEMENTS ARE USUALLY PROCESSED WITHIN 12 WORKING DAYS OF OUR RECEIVAL OF THE RETURNED GOODS, FOR ANY PARCEL IN STOCK. 

PLEASE ENSURE YOUR NAME, ADDRESS, PHONE NUMBER AND INSTRUCTIONS ARE CLEARLY INDICATED AND YOUR ORIGINAL RECEIPT SHOULD ACCOMPANY GOODS.

Dobsons takes no responsibility for return parcels lost in transit.

Bank Fee's

There are no fee's charged for purchases or returns.  

Delivery Information


Standard Delivery Post Service

If you require part or all of your order urgently Dobsons offers an express service to metropolitan areas or second day delivery to country areas for an additional fee.  Our flat-rate standard delivery service is $14.00 incl gst.  Items such as trolley bags, may incur an additional charge.

On occasions, access to stock may limited to school shop opening times, if a product is only held at an on campus premises, Dobsons will immediately dispatch the goods at the next available opening. 

Delivery Details

Dobsons choose Australia Post E-Parcel for most deliveries.

Delivery Times (by road), for orders in stock and placed before midday.

Melbourne metro    3 Days

Adelaide metro       4 Days

SA rural                  5 Days

Victoria rural           5 Days

Sydney metro         4 Days

NSW rural               5-6 Days

Brisbane metro       6 Days

QLD rural                7-8 Days

Hobart/Launceston 5 Days

Tasmania rural        5-6 Days

Returns Policy
1. The client is responsible for all postage costs incurred with returned goods, unless it is a Dobsons error.
2. Returns for credit will not be accepted without prior arrangement with Head Office. Tel: +61 3 8788 7500.
3. Special Measure/Made to Order items will not be accepted for credit or exchange.

Please refer to full returns policy within website.

Limited Access to Stock

On occasions such as school and public holidays, Dobsons may experince issues accessing stock at some schools.  Our customer service team will contact you immediately should this occur and find a solution which best suits your needs.

Legal Disclaimer


Site Access
By accessing this Web site you agree to be bound by the terms and conditions appearing below, which are conditions to permission to access this site.

Copyright Notice
All copyrights in this publication are owned by Dobsons Pty Ltd.

Limited Authorisation to Reproduce
Any person may reproduce any portion of the material in these Web pages subject to the following conditions:
- The material may be used for informational and noncommercial purposes only;
- It may not be modified in any way, nor distributed, transmitted or re-posted;
- Any copy of any portion of the material must include the following copyright notice:
Copyright Dobsons Pty Ltd 2012. All Rights Reserved

Trademarks
Any brand names, and their logos are trademarks of their respective companies. No license to use or reproduce any of these trademarks is given or implied. These trademarks may not be copied, downloaded, reproduced, used, modified, or distributed in any way (except as an integral part of an authorised copy of material appearing in these Web pages, as set forth in the section above) without prior written permission.

Limitation of Warranty and Damages
The information in these Web pages is provided WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT of third-party rights, nor the accuracy or completeness or timeliness of any information herein. The material could contain inaccuracies or be outdated. In no event will Dobsons Pty Ltd be liable to any person for any damage of any kind for use of or reliance upon these materials, including any omissions in any materials.

Terms of Use


Terms and Conditions

  1. In General

In these Terms of Service, "we", "us", "our" or "Dobsons" means Dobsons Pty Ltd.

Access to and use of this Website and the goods and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website also contains links to other websites, which are not operated by DOBSONS (the "Linked Sites"). DOBSONS has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

  1. Privacy Policy

Our privacy policy, which sets out how we will use your personal information, can be found at Privacy Policy.  By using this Website, you consent to the collection, use and disclosure of your personal information as described in our Privacy Policy, and warrant that all data provided by you is accurate.

  1. Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. DOBSONS will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

  1. Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of DOBSONS or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by DOBSONS and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by DOBSONS or its licensors. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of DOBSONS.

  1. Registration

Where you register for any area of this Website, the following terms and conditions apply.

You must provide us with true and accurate registration information. You must keep any user name and password allocated to you confidential, and we are entitled to assume that anyone using that user name and password is you.

DOBSONS reserves the right to close accounts if you are seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts or disrupt any of our services in any way.

If you use multiple accounts for the purpose of disrupting the DOBSONS Blogs you may have action taken against all of your accounts.

If you sign into any area of this Website or any other service that uses a single-sign on (e.g. Facebook Connect) on a public computer (e.g. at a university, public library etc,) and do not sign out, someone else who uses that computer after you may be able to access your DOBSONS account(s). We therefore advise you to ensure you log out of all services when you have finished using a public computer.

Where you access the Website using a mobile device (e.g. a phone or tablet) through a web browser or an app, depending on your settings you may stay signed on from that device. This means that someone else with access to your device may be able to access your DOBSONS account(s). You should protect the device with a password, and if your device is lost or stolen, use remote wipe facilities (if available) to clear all personal information on your device, and change the password(s) for your DOBSONS account(s).

Terms of Sale

By placing an order for any goods on our Website you are offering to purchase the goods on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.

In order to contract with DOBSONS you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. DOBSONS retains the right to refuse any order made by you.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

The cost of foreign goods and services may fluctuate. All prices advertised are subject to such changes.

1.             Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved and our billing agent has debited your credit or debit card.

2.             Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

The issuer of your credit or debit card may charge currency conversion or other fees in relation to your order. You should check with the issuer of your credit or debit card for details of any such fees.

3.             Payment

All prices displayed will be Australian Dollars ($ AUD) unless specifically noted. 

We appoint and use the Bank of Melbourne API (gateway) to collect payment for the goods you are purchasing on our behalf.  Please contact our Customer Care Team if you have any questions about invoicing and payment for goods.

Upon receiving your order, our API carries out a standard pre-authorisation check on your credit or debit card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once your payment has been approved.

4.             Discount Codes

  1. Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
  2. Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
  3. Any further conditions of use relating to any discount code will be specified at the time of issue.

These T&Cs relate to all DOBSONS promotions, competitions and discount codes (unless otherwise stated).

  1. Only one promotion code can be used per order
  2. Maximum pre-discount spend limit of 500 applies per order
  3. Selected brand exclusions may apply
  4. Maximum % off products may apply
  5. A promotion code can't be used after an order has been placed

5.             Gift Vouchers

Gift Cards are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by.

1.             We’re afraid we can’t accept any responsibility for stolen or deleted gift cards.

2.             We’ll despatch your gift card either as soon as payment has been cleared or on your specified delivery date (if this is later). We’re afraid we can’t be responsible for any delays, no matter how they are caused.

3.             If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift card is used by someone other than your recipient if the email address entered is incorrect. In addition, we can’t take responsibility for any gift cards that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift cards, as it is their responsibility to keep the card details safe.

4.             Dobsons do not offer refunds or part refunds for gift cards or unused portions of gift cards at any time.

6.             Returns and Collections

Returning goods if they are faulty

Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you think that there is a fault with the goods you have received, please let us know straight away by contacting our Customer Care Team. Please include as many details as possible about the order and the problem with the goods.

Returning goods if you change your mind or need a different size

UNIFORMS

In addition to your rights in relation to faulty goods, you can return any current uniform goods with a receipt for a refund of those goods or to exchange it for a different size or colour. If you want a refund, we will provide a credit note or refund the monetary value of the goods returned to us, at the price you purchased them. 

Please note that in the interests of hygiene, goods such as undergarments, socks, bathers name cannot be returned, unless they have remained in their original wrapping or are faulty.

If you change your mind about the goods (including the size or colour), the goods returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.

FASHION

In addition to your rights in relation to faulty goods, you can return any goods within 14 days of receipt for a refund of those goods or to exchange it for a different size or colour. If you want a refund, we will refund the monetary value of the goods returned to us, at the price you purchased them.

Please note that in the interests of hygiene, goods marked with a next to the product name cannot be returned, unless they have remained in their original wrapping or are faulty.

If you change your mind about the goods (including the size or colour), the goods returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.

Returns generally

This section applies to the return of all goods, regardless of whether they are faulty or you choose your mind or need a different size.

You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us in error.

We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:

DOBSONS Returns Department:  29 Maronci Drive, Dandenong Victoria 3175

Disclaimer of Liability

All express or implied guarantees, warranties, representations, or other terms and conditions relating to these Terms of Service or their subject matter, not contained in these Terms of Service, are excluded from these Terms of Service to the maximum extent permitted by law.

Nothing in these Terms of Service excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited. This may include the Australian Consumer Law which contains guarantees that protect the purchasers of goods and services in certain circumstances.

In particular our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

If any guarantee, warranty, term or condition is implied or imposed in relation to these Terms of Service under the Australian Consumer Law or any other applicable legislation and cannot be excluded (a “Non-Excludable Provision”), and DOBSONS is able to limit the remedy for a breach of the Non-Excludable Provision, then the liability of DOBSONS for breach of the Non-Excludable Provision is limited to one or more of the following at DOBSONS’ option:

 

in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired; or

in the case of services, the supplying of the services again, or the payment of the cost of having the services supplied again.

Subject to DOBSONS' obligations under the Non-Excludable Provisions and to the maximum extent permitted by law, DOBSONS is not liable for, and no measure of damages will, under any circumstances, include:

special, indirect, consequential, incidental or punitive damages; or

damages for loss of profits, revenue, goodwill, anticipated savings or loss or corruption of data,

whether in contract, tort (including negligence), in equity, under statute, under an indemnity, based on fundamental breach or breach of a fundamental term or on any other basis, whether or not such loss or damage was foreseeable and even if advised of the possibility of the loss or damage.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party goods, services and/or locations featured on this Website are in no way associated, linked or affiliated with DOBSONS and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the goods and services and is in no way an assertion that such goods or services are endorsed by or connected to DOBSONS.

Indemnity

You agree to indemnify, defend and hold harmless DOBSONS, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms of Service.

Variation

DOBSONS shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of DOBSONS.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of Australia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the non-exclusive jurisdiction of the Victorian courts.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and DOBSONS.

Ethical Sourcing Policy

As a reputable and trusted business committed to offering its customers high quality goods, DOBSONS recognises its obligation to ensure that suppliers are operating ethically.

We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.

DOBSONS will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.

Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our goods. However, as DOBSONS continues to grow it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.

Security & Privacy Policy


Privacy Policy

We are committed to protecting your privacy.

The information we collect about you helps us to clarify your needs so we can look after you better. We use this information to personalize your experience when you visit us but we do not sell this information to any other party. 

1. The information we collect and what it's used for:
• Name and email: This is used to address you by name and send occasional emails.

• Marketing information: This is used to customise the information we send or present to you on our site. We do not sell, publish or give away information to any other party that can be directly associated with you. Sometimes, we do need to share some of your data with third parties authorised to distribute your orders or process your applications.
• 
Please be aware too that we may be forced to disclose information to the government under certain circumstances. At our sole discretion, we reserve the right to disclose information to law enforcement or other government officials if it is demanded in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability. 

• Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information will remain private. 

• Our site uses cookies to keep track of your preferences. We use cookies to deliver content specific to your interests.
• We do not sell, publish or give away information that can be directly associated to you to any other party.
 

2. The security of your information:
• We are committed to protecting your privacy.
• We do not sell, publish or give away any customer contact information or personal details of any kind to other parties.

3. How to change your details or opt out completely

You can opt out of receiving information from us at any point. Simply email adobson@dobsons.com.au with your details with "OPT OUT" in the subject line.

4. Who to contact about privacy issues. If you have any concerns regarding privacy, please send an email to adobson@dobsons.com.au  
 

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